Frequently Asked Questions

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Twin City Transit operates 7 days a week, by appointment only. We can also accommodate early morning and late-night rides. Just let us know when you submit your request.

We ask that all appointments be scheduled in advance, as planning ahead helps us keep things running smoothly for everyone.

For most planned exceptions and closures, we will place an announcement on our home page.

While we may close for certain holidays, we certainly do take appointments for most others. If you have a holiday request, we'd love for you to submit your inquiry, and we will do our best to accommodate your needs. 

For most planned holiday closures, we will place an announcement on our home page.

We believe reliability starts with planning. By operating on an appointment basis, we can guarantee on-time arrivals, build personal relationships with clients, and give each trip the attention it deserves - instead of rushing from one ride to the next.

Whenever possible, we recommend booking at least 48 hours in advance. This gives us time to secure your spot and coordinate our schedule.

If you need a last-minute ride, give us a call or text - if we can make it work, we will.

Sometimes, yes. While appointments are preferred, we try to accommodate same-day requests whenever our schedule allows. The fastest way to find out is to call or text us directly.

For more info on how our appointment process works, feel free to view our blog post "So You've Decided to Reqs

• 📞 Call or Text: (716) 427-6000
• 🌐 Online: www.twincitytransit.com
• 📧 Email: info@twincitytransit.com

Just share your pickup & drop-off locations, the date and time, and any special notes. We’ll provide a quote and confirm your booking as soon as it's accepted.

For more info on how our appointment process works, feel free to view our blog post "So You've Decided to Request a Ride - What's Next?"

If you're not in a hurry, you can send general questions and inquiries to our email and we will get back to you as soon as time permits: 📧 Email: info@twincitytransit.com

If you'd like to speak to us directly over the phone you can reach us at: 📞 (716) 427-6000.

We also accept text messaging at the same phone number.

Please keep in mind that we are a small family-operated business; we don't automate or outsource our communications, so when you send or receive emails and phone calls, you're talking directly with us. In order for us to provide a high level of personal attention to every client, everyday, we are unable to answer every call on the first attempt, or respond to an email immediately.

Our service is built around a single, standard minivan, which comfortably fits individuals, families, or small groups.

We’re happy to discuss alternatives and work with your group’s needs, but we are unable accommodate large parties in one trip.

Rates are calculated based on the specifics of your personalized trip. Factors that affect your total include:

• Distance & destination
• Duration of trip
• Additional stops or wait time
• Out-of-area service
• Off-hours scheduling

For an accurate quote, submit a request through our online form, and we'll provide you with a detailed quote.

Yes, additional charges may apply for the following:

• Multiple stops added to your trip
• Wait-and-return service - includes the normal service charge plus a separate wait-time charge while the driver waits during your appointment or errand
• Out-of-area services outside of our standard service area
• Off-hours scheduling for early morning or late-night rides (typically between 9 pm and 6 am) 

All fees will be communicated clearly in your quote before your ride - no surprises.

We accept cash, credit/debit cards, and Venmo digital payments. Payment is due at the end of the trip unless you’ve made other arrangements in advance.

• Credit/Debit Cards must be present and swiped by the assigned cardholder. Drivers will verify ID of clients using Credit/Debit cards.
• Drivers do not carry cash and will not be able to provide change to cash customers.

We regularly provide rides for non-emergency medical appointments. While our vehicle is not wheelchair accessible, we can assist with standard walkers and canes. If you have specific mobility needs, just let us know in advance so we can plan accordingly.

Yes, we do offer airport trips and special destinations on a case-by-case basis. Advance notice is key for these trips, so contact us early to lock in your spot and get pricing details.
We do not currently provide service to or from Canada.

Yes! We offer local courier and delivery services for small packages and documents (up to 50 lbs). Whether it’s business deliveries, medical items, or personal errands, we treat every delivery with the same care and punctuality that we are known for.

Plans change - we get it. All we ask is that you let us know at least 24 hours in advance if you need to cancel.

Late cancellations or no-shows may be subject to a fee, simply to keep our schedule fair for other riders.

Yes - safety and trust are at the heart of what we do. All Twin City Transit drivers are fully insured and background-checked.

We also do not outsource drivers. Every ride is handled by our same trusted team, so you’ll always see a familiar, reliable face behind the wheel. Many clients love knowing exactly who’s picking them up every time.

Contact us as soon as you realize it, and we’ll do our best to get your item back to you quickly. Lost & found items are kept securely until they’re returned.